Warranty Policy

OUR 365 DAY SATISFACTION PROMISE

Our 365 day satisfaction promise comes with the following 2 commitments to you:

1. We guarantee youโ€™ll love your purchase, if youโ€™re not fully satisfied in any way, simply explain to us the problem and if we can’t resolve it for you, weโ€™ll provide a store credit equal to the amount spent on the toy for you to choose something more to your liking. Furthermore, we’d be happy to help guide your shopping experience to ensure you find something to your satisfaction.

2. We provide a warranty for the operational use of any toy purchased for a period of 365 days from your order date. This includes both potential faults as well as any damage incurred during intended use. If any toy(s) experience a fault or damage within the first 365 days weโ€™ll either offer a store credit or full refund for the amount paid for the toy(s).

1 Year Warranty T&Cs

1. The warranty does not cover theft or loss in any way.
2. Our warranty does not apply to any liquid products or condoms.
3. To claim on your warranty you must be able to share a video of the fault with our satisfaction team, and if asked, be able to return the toy (free of charge) to our returns address.
4. Once the fault or damage is confirmed, either by returning your toy, or sharing adequate video example of the fault or damage, a store credit or refund will be issued. Should we need to investigate the cause, we reserve the right to insist on the physical return of any toy before issuing a store credit or refund.
5. Any order using a store credit will be treated as a new order, and the 1 year warranty will resume from the new order date, regardless if the order value is zero or greater than zero.
6. In the event that the original toy is no longer available for sale, a store credit equal to the sum of the originally purchased toy will be made available to spend on any new toy of your choice. Or a refund offered.

3 Year Warranty T&Cs

1. All our toys come with 1 year product warranty as standard.
2. For even great peace of mind, we offer a 3 year product warranty available at checkout, an additional 2 years from our standrad 1 year warranty.
3. When opting for our 3 year warranty youโ€™re fully covered for 3 years from the date of purchase for any fault or damage to any toy purchased within that single order.
4. Our 3 year warranty does not apply to any liquid products or condoms.
5. Our 365 satisfaction promise will remain in affect for the first year of any order, after which time our 3 year warranty covers only faults or damages for the second and third year.
6. The warranty does not cover theft or loss in any way.
7. To claim on your warranty you must be able to share a video of the fault with our satisfaction team, and if asked, be able to return the toy (free of charge) to our returns address.
8. Once the fault or damage is confirmed, either by returning your toy, or sharing adequate video example of the fault or damage, a store credit or refund will be issued. Should we need to investigate the cause, we reserve the right to insist on the physical return of any toy before issuing a store credit or refund.
9. Any order using a store credit will be treated as a new order, and either your 3 year original warranty, or our standrad 1 year warranty (whichever length to expiry is greater) will remain/be in effect, regardless if the order value is zero or greater than zero.
10. In the event that the original toy is no longer available for sale, a store credit equal to the sum of the originally purchased toy will be made available to spend on any new toy of your choice.
11. If multiple toys were purchased in the original toy along with the 3 year warranty, all toys within that order remain covered for the full term, regardless if a previous claim on that order has been made.