Delivery Information

We believe that sex shouldn’t cost the earth, so we’re striving to not only run a carbon neutral business, but a ‘carbon negative’ business. Part of this effort involves offsetting the carbon released from the shipping of every beautiful package that leaves our door by planting a tree for every single order. Click here to find out more about our environmental promises.


All our delivery options are trackable, include discreet packaging as standard and are 100% plastic free.

Our standard delivery option is a trackable 5-7 business days service from USPS. This option is free with all orders over $100.

We also provide an express 2-4 business days service courtesy of our courier partner Fedex, free with all orders over $200.

All toys and accessories are dispatched in plain packaging so you can be assured of privacy on delivery. To further protect your privacy, where details are required for customs paperwork, we will never use the term “sex toy”, we will instead use terms such as “novelty electrical item”.

All orders will arrive free of duties and taxes.

Tracking information will be emailed to you when your package leaves The Natural Love Company HQ, normally this occurs within 1 business day of your order being placed.

Looking for returns information? Please see our customer friendly returns policy here.


Please visit our UK store here.


Please visit our EU store here.


Please visit our Canada store here.


Please visit our Australia store here.

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