Shipping Information

We believe that sex shouldn’t cost the earth, so we’re striving to not only run a carbon neutral business, but a ‘carbon negative’ business. Part of this effort involves offsetting the carbon released from the shipping of every beautiful package that leaves our door by planting a tree for every single order. Click here to find out more about our environmental promises.

UNITED STATES

All our delivery options are trackable, include discreet packaging as standard and are 100% plastic free.

Available Services

Postal Tracked: Our standard delivery option is a trackable 5-7 business days service from USPS. This option is free with all orders over $120.

Express Tracked: We also provide an express 2-4 business days service courtesy of our courier partner Fedex, free with all orders over $200.

Priority Tracked: An additional priority 2 business day service from Fedex is also available at checkout and free on all orders over $300.

More Information

Discreet: All toys and accessories are dispatched in plain packaging so you can be assured of privacy on delivery. To further protect your privacy, where details are required for customs paperwork, we will never use the term “sex toy”, we will instead use terms such as “novelty electrical item”.

Tax Inclusive: We believe in making shopping as transparent as possible, therefore the price you see is the price you pay – full stop. All orders will arrive free of duties and taxes.

Tracking: On the day of dispatch we will send an email with your tracking information. This normally occurs within 1 business day of your order being placed.

You can track your order at any time here.

Timescales: Kindly note that all delivery timescales are best estimates provided by the courier and are achieved in over 90% of deliveries. On occasion deliveries make take longer due to unavoidable delays caused by adverse weather, industrial action, or due to customs authorities. In all instances we will do our upmost to ensure your package is delivered in a timely manner and we will update you with any request we receive for further information. Thank you for your kind understanding.

Puerto Rico: Kindly note that our Express service is not available to Puerto Rico, you can choose between Postal Tracked & Priority 2 business days.

Returns: Looking for returns information? Please see our customer friendly returns policy here.

NEW ZEALAND

All our delivery options are trackable, include discreet packaging as standard and are 100% plastic free.

Available Services

Postal Tracked: Our standard delivery option is a trackable 5-7 business days service from NZ Post. This option is free with all orders over USD$120.

Priority Tracked: We also provide a 5 business days courier service courtesy of our partner Fedex, free with all orders over USA$300.

More Information

Discreet: All toys and accessories are dispatched in plain packaging so you can be assured of privacy on delivery. To further protect your privacy, where details are required for customs paperwork, we will never use the term “sex toy”, we will instead use terms such as “novelty electrical item”.

Customs/Duties: We’ll work hard to avoid your package getting held up by customs. But we can’t guarantee that you won’t experience a small delay or be charged some local duties.

Tracking: Tracking Information will be emailed to you when your package leaves The Natural Love Company HQ, normally this occurs within 1 business day of your order being placed.

Timescales: Kindly note that all delivery timescales are best estimates provided by the courier and are achieved in over 90% of deliveries. On occasion deliveries make take longer due to unavoidable delays caused by adverse weather, industrial action, or due to customs authorities. In all instances we will do our upmost to ensure your package is delivered in a timely manner and we will update you with any request we receive for further information. Thank you for your kind understanding.

Returns: Looking for returns information? Please see our customer friendly returns policy here.

MEXICO

All our delivery options are trackable, include discreet packaging as standard and are 100% plastic free.

Available Services

Express Tracked: We provide a 3-5 business days courier service courtesy of our partner Fedex, free with all orders over USA$200.

More Information

Discreet: All toys and accessories are dispatched in plain packaging so you can be assured of privacy on delivery. To further protect your privacy, where details are required for customs paperwork, we will never use the term “sex toy”, we will instead use terms such as “novelty electrical item”.

Customs/Duties: We’ll work hard to avoid your package getting held up by customs. But we can’t guarantee that you won’t experience a small delay or be charged some local duties.

Tracking: Tracking Information will be emailed to you when your package leaves The Natural Love Company HQ, normally this occurs within 1 business day of your order being placed.

Timescales: Kindly note that all delivery timescales are best estimates provided by the courier and are achieved in over 90% of deliveries. On occasion deliveries make take longer due to unavoidable delays caused by adverse weather, industrial action, or due to customs authorities. In all instances we will do our upmost to ensure your package is delivered in a timely manner and we will update you with any request we receive for further information. Thank you for your kind understanding.

Returns: Looking for returns information? Please see our customer friendly returns policy here.

HONG KONG

All our delivery options are trackable, include discreet packaging as standard and are 100% plastic free.

Available Services

Express Tracked: We provide a 2-4 business days courier service courtesy of our partner Fedex, free with all orders over USA$200.

More Information

Discreet: All toys and accessories are dispatched in plain packaging so you can be assured of privacy on delivery. To further protect your privacy, where details are required for customs paperwork, we will never use the term “sex toy”, we will instead use terms such as “novelty electrical item”.

Customs/Duties: We’ll work hard to avoid your package getting held up by customs. But we can’t guarantee that you won’t experience a small delay or be charged some local duties.

Tracking: Tracking Information will be emailed to you when your package leaves The Natural Love Company HQ, normally this occurs within 1 business day of your order being placed.

Timescales: Kindly note that all delivery timescales are best estimates provided by the courier and are achieved in over 90% of deliveries. On occasion deliveries make take longer due to unavoidable delays caused by adverse weather, industrial action, or due to customs authorities. In all instances we will do our upmost to ensure your package is delivered in a timely manner and we will update you with any request we receive for further information. Thank you for your kind understanding.

Returns: Looking for returns information? Please see our customer friendly returns policy here.

SINGAPORE

All our delivery options are trackable, include discreet packaging as standard and are 100% plastic free.

Available Services

Express Tracked: We provide a 2-4 business days courier service courtesy of our partner Fedex, free with all orders over USA$200.

More Information

Discreet: All toys and accessories are dispatched in plain packaging so you can be assured of privacy on delivery. To further protect your privacy, where details are required for customs paperwork, we will never use the term “sex toy”, we will instead use terms such as “novelty electrical item”.

Customs/Duties: We’ll work hard to avoid your package getting held up by customs. But we can’t guarantee that you won’t experience a small delay or be charged some local duties.

Tracking: Tracking Information will be emailed to you when your package leaves The Natural Love Company HQ, normally this occurs within 1 business day of your order being placed.

Timescales: Kindly note that all delivery timescales are best estimates provided by the courier and are achieved in over 90% of deliveries. On occasion deliveries make take longer due to unavoidable delays caused by adverse weather, industrial action, or due to customs authorities. In all instances we will do our upmost to ensure your package is delivered in a timely manner and we will update you with any request we receive for further information. Thank you for your kind understanding.

Returns: Looking for returns information? Please see our customer friendly returns policy here.

SOUTH AFRICA

All our delivery options are trackable, include discreet packaging as standard and are 100% plastic free.

Available Services

Express Tracked: We provide a 3-5 business days courier service courtesy of our partner Fedex, free with all orders over USA$200.

More Information

Discreet: All toys and accessories are dispatched in plain packaging so you can be assured of privacy on delivery. To further protect your privacy, where details are required for customs paperwork, we will never use the term “sex toy”, we will instead use terms such as “novelty electrical item”.

Customs/Duties: We’ll work hard to avoid your package getting held up by customs. But we can’t guarantee that you won’t experience a small delay or be charged some local duties.

Tracking: Tracking Information will be emailed to you when your package leaves The Natural Love Company HQ, normally this occurs within 1 business day of your order being placed.

Timescales: Kindly note that all delivery timescales are best estimates provided by the courier and are achieved in over 90% of deliveries. On occasion deliveries make take longer due to unavoidable delays caused by adverse weather, industrial action, or due to customs authorities. In all instances we will do our upmost to ensure your package is delivered in a timely manner and we will update you with any request we receive for further information. Thank you for your kind understanding.

Returns: Looking for returns information? Please see our customer friendly returns policy here.

UNITED KINGDOM

Please visit our UK store here.

EUROPE

Please visit our EU store here.

CANADA

Please visit our Canada store here.

AUSTRALIA

Please visit our Australia store here.

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