OUR 365 DAY SATISFACTION PROMISE
If you’re not happy with your purchase then neither are we, that’s why we stand by our ‘365 Day Satisfaction Promise’. This means that if you have an issue or you’re just not happy with your purchase within the first 365 days, then please do get in touch and allow us the opportunity to make up for it.
OUR 5 STAR CUSTOMER SERVICE
We pride ourselves on our customer service, in fact, it’s the lifeblood of The Natural Love Company. We have a small yet passionate team of UK based problem solvers to help with any questions you may have about our products. No robots, no gimmicks, just real people there to help you when you need us.
OUR CARBON NEUTRAL COMMITMENT
Sex shouldn’t cost the earth, so we’re striving to run a carbon neutral business, this means we offset every gram of carbon created from our day to day operations and from the distance covered by every beautiful package that leaves our door.
We recognise that we all leave a footprint behind us and thus our promise to you is that we’ll offset everything we can calculate, and more. We do this by regularly calculating our carbon footprint and then funding UK sustainability projects that include The Ocean Foundation and 1% For The Planet in a proportional way. In addition, with our partner Tree Nation, we help to fund tree planting initiatives around the globe and have so far planted over 3,000 trees!
You can read more about Environmental Commitment here.
OUR ALL-VEGAN + CRUELTY-FREE RANGE
All of our lubricants, toy cleaners and massage oils are 100% vegan friendly and cruelty-free. We’ve read the small print so you don’t have too. Simple.
OUR DISCREET + PLASTIC FREE PACKAGING
Every single parcel of joy dispatched will be delivered to you in our recyclable, plastic-free packaging. The outer layer of every parcel you receive is plain and discreet.
In addition, we are working towards every item of our packaging being sourced and produced from solely recycled materials, we hope to achieve this by mid 2022. In the interim, all our packaging remains widely recyclable.
Could we do more? Let us know.