Delivery Information

We believe that sex shouldn’t cost the earth, so we’re striving to not only run a carbon neutral business, but a ‘carbon negative’ business. Part of this effort involves offsetting the carbon released from the shipping of every beautiful package that leaves our door by planting a tree for every single order. Click here to find out more about our environmental promises.


All our delivery options are trackable*, include discreet packaging, are 100% plastic free and dispatched from our home in Cornwall, UK.

Our standard delivery option is a trackable 2-3 day service from Royal Mail. This option is free with all orders over £75.

We also provide a free next day delivery service with all orders over £130, delivered by DPD. Order by 1pm for guaranteed next day delivery (excludes weekends and bank holidays).

Northern Ireland & Scottish Highlands: Please allow 1 additional working day.

*for lube, accessories or letter sized orders we offer an economy delivery option (Royal Mail) for as little as £1.95. Our economy option is clearly visible at checkout and a trackable option (Royal Mail or DPD) is always available.

Tracking information will be emailed to you when your package leaves The Natural Love Company HQ, normally this occurs within 1 working day of your order being placed.

We dispatch all orders placed before 1pm the same day (excludes weekends and bank holidays).

Looking for returns information? Please see our customer friendly free UK returns policy here.

Question about backorders? See our backorder policy here.