We believe that sex shouldn’t cost the earth, so we’re striving to not only run a carbon neutral business, but a ‘carbon negative’ business. Part of this effort involves offsetting the carbon released from the shipping of every beautiful package that leaves our door by planting a tree for every single order. Click here to find out more about our environmental promises.
All our delivery options are trackable*, include discreet packaging, are 100% plastic free and dispatched from our home in Cornwall, UK.
Our standard delivery option is a trackable 2-3 day service from Royal Mail. This option is free with all orders over £85.
We also provide a free next day delivery service with all orders over £160, delivered by DPD. Order by 1pm for guaranteed next day delivery (excludes weekends and bank holidays).
Northern Ireland: For all services please allow 1 additional working day. DPD services have a minimum charge of £6.95. Royal Mail economy is unavailable for NI customers, Royal Mail Tracked is charged at the same rate as the rest of UK and free over £85.
Scottish Highlands: For all services please allow 1 additional working day.
*for lube, accessories or letter sized orders we offer an economy delivery option (Royal Mail 2nd Class) for as little as £2.95. Our economy option is clearly visible at checkout and free with all orders over £40. Our economy delivery is not available when purchasing most toys, as this requires a trackable service.
Tracking information will be emailed to you when your package leaves The Natural Love Company HQ, normally this occurs within 1 working day of your order being placed.
We dispatch all orders placed before 1pm the same day (excludes weekends and bank holidays).
Timescales: Kindly note that all delivery timescales are best estimates provided by the courier and are achieved in over 95% of deliveries. On occasion deliveries make take longer due to unavoidable delays such as adverse weather, road closures or industrial action. In all instances we will do our upmost to ensure your package is delivered in a timely manner and we will update you with any request we receive for further information. Thank you for your kind understanding.
Looking for returns information? Please see our customer friendly free UK returns policy here.
Question about backorders? See our backorder policy here.
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