Delivery Information

We believe that sex shouldn’t cost the earth, so we’re striving to not only run a carbon neutral business, but a ‘carbon negative’ business. Part of this effort involves offsetting the carbon released from the shipping of every beautiful package that leaves our door by planting a tree for every single order. Click here to find out more about our environmental promises.


All our delivery options are trackable*, include discreet packaging, are 100% plastic free and dispatched from our home in Cornwall, UK.

Our standard delivery option is a trackable 2-3 day service from Royal Mail. This option is free with all orders over £75.

We also provide a free next day delivery service with all orders over £130, delivered by DPD. Order by 1pm for guaranteed next day delivery.

*for lube, accessories or letter sized orders we offer an economy delivery option (Royal Mail) for as little as £1.95. Our economy option is clearly visible at checkout and a trackable option (Royal Mail or DPD) is always available.

Tracking information will be emailed to you when your package leaves The Natural Love Company HQ, normally this occurs within 1 working day of your order being placed.

We dispatch all orders placed before 1pm the same day (Monday-Friday excluding bank holidays).

Looking for returns information? Please see our customer friendly free UK returns policy here.