Delivery Information

We believe that sex shouldn’t cost the earth, so we’re striving to not only run a carbon neutral business, but a ‘carbon negative’ business. Part of this effort involves offsetting the carbon released from the shipping of every beautiful package that leaves our door by planting a tree for every single order. Click here to find out more about our environmental promises.

UNITED KINGDOM

Within our home of the UK, we offer FREE and Discreet 72hr Tracked Shipping on all orders over £65!

We also offer FREE 48hr shipping on all orders over £120. For all other accessories and lubricants an Economy Shipping option is available for as little as £1.95.

All toys and accessories are dispatched in plain packaging so you can be assured of privacy on delivery.

Where applicable tracking information will be emailed to you when your package leaves The Natural Love Company HQ, normally within 24 hours of placing your order.

EUROPE

We offer FREE Tracked and Discreet Shipping by Courier on all orders over €75! Orders that total less than €75 cost just €4.95 for the same trackable service.

All toys and accessories are dispatched in plain packaging so you can be assured of privacy on delivery. To further protect your privacy, where details are required for customs paperwork, we will never use the term “sex toy”, we will instead use terms such as “health massager” or “silicone toy”.

EU customers can expect delivery within 2-5 business days, depending on your country. Where applicable tracking information will be emailed to you when your package leaves The Natural Love Company HQ, normally within 24 hours of placing your order.

EU taxes are covered by us and are included in the price you pay at checkout in Euros. For some countries you may need to pay and claim back the fees from us, please see more below.

Do not place an order for an EU delivery address in any other currency than Euros, doing so may result in import duties being under/over paid.

Deliveries to the following EU countries will have taxes pre-paid by ourselves; ROI, Germany, France, Portugal, Malta, Cyprus and The Netherlands.

All other countries inside the EU may be subject to taxes at the time of delivery, these fees will be promptly refunded by us upon receiving a receipt of fees paid via email. Please note that where fees need to be subsequently refunded by us, the amount refunded will be capped at 25% of the total purchase price paid.

UNITED STATES

We offer FREE Tracked and Discreet Shipping on all orders over $100! Orders that total less than $100 cost just $6.95 for the same trackable service, provided by USPS.

All toys and accessories are dispatched in plain packaging so you can be assured of privacy on delivery. To further protect your privacy, where details are required for customs paperwork, we will never use the term “sex toy”, we will instead use terms such as “health massager” or “silicone toy”.

US customers can expect delivery within 5-7 business days. Tracking information will be emailed to you when your package leaves The Natural Love Company HQ, normally within 24 hours of placing your order.

All orders to the USA will be free of duties and taxes.

CANADA

We offer FREE Tracked and Discreet Shipping on all orders over CAD$125! Orders that total less than CAD$125 cost just CAD$7.99 for the same trackable service.

All toys and accessories are dispatched in plain packaging so you can be assured of privacy on delivery. To further protect your privacy, where details are required for customs paperwork, we will never use the term “sex toy”, we will instead use terms such as “health massager” or “silicone toy”.

Canadian customers can expect delivery within 5-7 business days. Tracking information will be emailed to you when your package leaves The Natural Love Company HQ, normally within 24 hours of placing your order.

Canadian Customs
As a Canadian customer we understand that you may face some local sales taxes and import duties when shopping with us. We have therefore designed a unique 15% shopping discount for all Canadian customers. Simply choose a delivery address within Canada and then enter code ‘CANADA’ at checkout and we’ll deduct 15% from your order total. Simple.

AUSTRALIA

We offer FREE Tracked and Discreet Shipping on all orders over AUD$140. Orders that total less than AUD$140 cost just AUD$8.95 for the same trackable service, provided by Australia Post.

All toys and accessories are dispatched in plain packaging so you can be assured of privacy on delivery. To further protect your privacy, where details are required for customs paperwork, we will never use the term “sex toy”, we will instead use terms such as “health massager” or “silicone toy”.

Australian customers can expect delivery within 5-7 business days. Tracking information will be emailed to you when your package leaves The Natural Love Company HQ, normally within 24 hours of placing your order.

All orders to Australia will be free of duties and taxes.