Return Policy

Naturally, we want you to love your purchase, but hey, sometimes things don’t work out the way we envisage. For that reason, we’ll give you not 14, not 100, but 365(!) days, to make sure that your new purchase meets your expectations, and beyond.

No awkward explanations, all we need to know is that you’re unhappy and our friendly satisfaction team will sort it – simple.

If you need help using your new toy please find the user guide for each of our toys here.

Changed Your Mind?

If you’ve changed your mind about a purchase simply let us know and we’ll provide you with a pre-paid tracked returns label that you can use to drop off your package at any Post Office or Royal Mail Parcel Box, free of charge. If it’s more convenient, you can also arrange a free collection from your doorstep.

Once your return is received we’ll send you an email within 72 hours to let you know. If you opted for a refund, this will automatically be applied to your original method of payment within 5 working days.

If you’d like to speed up the refund process, once you’ve sent your return using a pre-paid label, simply email us a copy of your ‘proof of posting’ and we’ll be happy to provide a prompt refund or store credit as discussed with our team.

Please note that for health and hygiene reasons all products of an intimate nature must be unopened to receive a full product refund. We’re also unable to accept returns of any liquids (lubes, toy cleaner and oils). 

Please get in touch with us here to ask our friendly team for help or to commence a return.

Something Faulty?

All our toys come with our 365-day satisfaction promise, so in the rare circumstance that you have a problem with your toy, simply let us know and our customer satisfaction team will help resolve this for you.

Where a return is necessary we’ll provide you with a pre-paid return label that you can use to drop off your package at any Post Office or Royal Mail Parcel Box, free of charge. If it’s more convenient, you can also arrange a free collection from your doorstep.

As part of our promise to you, we will cover the cost of any replacement necessary, including shipping at any time within the first 365 days.

Please get in touch with us here to ask our friendly team for help or to report a potential fault.

Health and Hygiene

Please be assured that we take hygiene seriously and as such we’d like you to know that any returns sent to us are delivered to a separate geographic address from our new stock.

Have a great day.

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