Naturally, we want you to love your purchase, but hey, sometimes things don’t work out the way we envisaged. For that reason, we’ll give you not 14, not 100, but 365(!) days, to make sure that your new purchase meets your expectations, and beyond.
No awkward explanations, all we need to know is that you’re unhappy and we’ll sort it. Simple.
If you need help using your new toy please find the user guide for each of our toys here.
Changed Your Mind?
If you’ve changed your mind about a purchase simply let us know using the link below and we’ll email you a pre-paid tracked returns label that you can use to drop off your package at any Post Office or Royal Mail Parcel Box, free of charge.
Once your return is received, we’ll send you an email within 48 hours to let you know that we’ve received it and that your refund will be processed within 3 working days. A refund for the returned item(s) will automatically be applied to your original method of payment.
If you’d like to speed up the refund or exchange process, once you’ve received your pre-paid label and dispatched at a Post Office, simply email us a copy of your ‘proof of posting’ and we’ll be happy to provide a prompt refund or dispatch your updated selection(s) discussed with our team.
Please note that for health and hygiene reasons all products of an intimate nature must be unopened and unused to receive a full product refund.
To ask our friendly UK team for help, or to commence a return please contact us here.
All our toys come with our 365-day satisfaction promise, so in the rare circumstance that you have a problem with your toy, simply let us know and our customer satisfaction team we’ll help resolve the situation for you.
Where a return is necessary we will provide a a pre-paid return label that you can use to drop off your package at any Post Office or Royal Mail Parcel Box, free of charge.
As part of our promise to you we will cover the cost of any replacement necessary, including shipping at any time within the first 365 days of your purchase.
To ask our friendly UK team for help, or to report a fault, please contact us here.
Health and Hygiene
Please note that during the ongoing worldwide pandemic the safety of our customers and our team is a top priority. As such we’d like you to know that any returns sent to us are delivered to a separate geographic address from our new stock.
Have a great day.