Naturally, we want you to love your purchase, but hey, sometimes things don’t work out the way we envisaged. For that reason, we’ll give you not 14, but 100 (!) days, to make sure that your purchase meets your expectations, and beyond.
No awkward explanations, all we need to know is that you’re unhappy and we’ll sort it. Simple.
Changed Your Mind?
If you’ve changed your mind about a purchase simply let us know and we’ll send you details on how you can return your package. Please note that for health and hygiene reasons all products of an intimate nature must be unopened and unused to receive a full product refund.
Once your return is received, we’ll send you an email to let you know that we’ve received it and that your refund will be processed within 7 days. A credit will automatically be applied to your original method of payment.
All our toys come with our 100-day promise, so in the rare circumstance that you have a problem with your toy, simply let us know and we’ll help resolve the situation for you.
Please note that during the ongoing worldwide pandemic the safety of our customers and our team is a top priority. As such we’d like you to know that any returns sent to us are delivered to a separate geographic address from our new stock.
To commence a return, or report a fault, please contact us here.
Please ensure you include your order number.
Have a great day.