OUR 100 DAY PROMISE
If you’re not happy with your purchase then neither are we, that’s why we stand by our ‘100 Day Satisfaction Promise’. This means that if you have an issue or you’re just not happy with your purchase within the first 100 days, then please do get in touch and allow us the opportunity to make up for it.
OUR 5 STAR CUSTOMER SERVICE
We pride ourselves on our customer service, in fact, it’s the lifeblood of TNLC. We have a small yet passionate team of UK based problem solvers to help with any questions you may have about our product. No robots, no gimmicks, just real people there to help you when you need us.
OUR CARBON NEUTRAL GOAL
Sex shouldn’t cost the earth, so we’re striving to run a carbon neutral business, this means we offset every gram of carbon created from our day to day operations and from the distance covered by every beautiful package that leaves our door.
We recognise that we all leave a footprint behind us and our promise to ourselves and to you is that we’ll offset everything we can calculate, and more. We do this by regularly calculating our footprint and then funding UK tree planting initiatives in an equally appropriate way.
OUR ALL-VEGAN RANGE
All of our lubricants, gels and oils are 100% vegan friendly. We’ve read the small print so you don’t have too. Simple.
OUR DISCRETE PACKAGING
Every single parcel of joy dispatched will be delivered to you in our recyclable, plastic-free packaging. The outer layer of every parcel you receive is plain and discrete. It’s only when you come to open your parcel in the comfort and privacy of your own home that the joy begins.
In addition, we are working towards every item of our packaging being sourced and produced from solely recycled materials, we hope to achieve this by early 2021. In the interim, all our packaging remains widely recyclable.
Could we do more? Let us know.