At The Natural Love Company, we keep your account experience as seamless and secure as possible. Not everyone chooses to create an account, and that’s fine—we’ll never auto-create one for you. But if you do, it’s a handy way to manage your orders, leave reviews, and update your details whenever you like.
Here’s everything you need to know:
How Do I Log In to My Account?
To log in, simply select the “Account Login” link in the footer of our website or use the mobile menu. You can also click here to go directly to the login page.
Use the email address and password you created when setting up your account at checkout.
I’ve Forgotten My Password
No problem—it happens! If you’ve forgotten your password, just head to the password reset page and follow the instructions. You’ll get an email to set a new password and regain access to your account.
Do I Have an Account Already?
For privacy reasons, we never auto-create accounts. You will only have an account if you chose to set one up at the time of checkout. It’s not possible to create one later.
If you didn’t, don’t worry—you can still track your order here without an account, or get in touch with our customer team if you need further help.
How Can I Leave a Review for My Purchase?
We love hearing from you, and reviews really help others on their journey to finding the right products. Around 10 days after your purchase, you’ll receive an email invitation to leave a review.
• You can remain completely anonymous (simply tick the anonymous box or use a fake name).
• Reviews can be as short or as detailed as you like.
• Your honest feedback helps us improve, and it helps others make informed choices.
Can I Edit My Order in My Account?
Because we dispatch orders very quickly after receiving them, you can’t edit your order directly in your account. However, if your order hasn’t yet been dispatched, you can contact us here and we’ll do our best to make changes for you.
Why Create an Account?
An account isn’t required, but it comes with some handy perks:
• Faster checkout for future purchases.
• Easy access to your order history.
• Review your purchases in one place.
If you’d rather not create one, that’s absolutely fine too—we’ll always keep your privacy and discretion top of mind.
Order Tracking Without an Account
You don’t need an account to keep an eye on your order. Simply track your order here using the details from your confirmation email.
Accessing Care Guides
Looking for information on how to look after your toy? You can find all of our detailed Care Guides on our website, even without an account.
Our Approach to Privacy
We’ll never share your account details with anyone outside of what’s strictly necessary to fulfil your order. Your account, your data, your choice. If you’d ever like us to delete your account, just let us know.
