Within the UK, we offer Free 48hr Tracked Delivery on all orders of £75, as well as Free Royal Mail Economy Delivery on all toys!

For all other accessories, candles and creams, a Royal Mail Economy Delivery option is available for as little as £2.95 and a 48hr Tracked Delivery for just £4.95.

We also offer Free Worldwide Delivery on all orders over $120/€100.

All our delivery methods are offset by our tree planting partnership with Tree-Nation.

We usually dispatch orders received before 12-noon on the same day. UK deliveries can be expected within 2-3 days or 1-2 days when selecting our 48hr trackable service.

We’re pleased to announce that international shipping is available throughout our entire store and is free for all orders over $75/€75. We also offer a Free Express Delivery option for all orders over $120/€100. More information on our international shipping can be found here.

Please note we cannot ship to Saudia Arabi or the UAE.

Our chosen delivery partners deliver six days a week within the UK (excluding Sunday and Bank Holidays).

Yes! We want you to be 100% satisfied with your purchase. Therefore we offer a no-quibble 100-day money-back guarantee. Please visit our returns policy for current details.

Discount codes can be entered within your shopping basket before the checkout. Please look for the discount code box on the left.

We’re excited to announce that will be soon be offering The Natural Love Company gift cards, in the interim, any order can be “gifted” to a lucky recipient. Just let us know in your order notes and will keep the pricing information to ourselves and add a gift message if you’d like.

We do not hold your information for any longer than is necessary to fulfil your order. We typically keep personal information such as your name, address and postcode for a period of no fewer than 100 days in order to fulfil our returns commitment.

All information we hold about you will be deleted no later than 365 days from your last order – with the exception of The Natural Love Company Online Account Holders (in which case information is required to keep your account active) and names and email addresses for those on our mailing list.

Under no circumstance will we share your information with a third party, except when required to fulfil your order, i.e your postal address with our courier, your email with our tree planting partner, and your payment information with our card processor.

At any time you can contact us here to remove all information we hold about you.

Please check out our detailed privacy policy for more information.

No, all our outer delivery boxes/envelopes are plain, without branding.

For international deliveries, a reference to the contents may appear in small writing on the outside of the box for customs purposes. Please be assured we’re as discrete as possible about this and do not include wording such as “vibrator” or “sex toy” but instead refer to such items as “health massagers” or “silicone toys”.

All purchases will appear on bank statements as either ‘DCHLTD’ or ‘TNLC’, depending on your selected method of payment.