Backorder Policy

At The Natural Love Company, we strive to ensure the items you love are always in stock and ready to ship. Naturally, there are times when demand exceeds our supply—it’s a testament to how much our products are cherished!

When an item is out of stock but expected back within 4 weeks or less, we’ll give you the option to purchase it on backorder. You’ll see clear stock availability on each product page, as well as in your cart and checkout experience. For backordered items, we’ll display an estimated dispatch time, typically 1-2 weeks, and never exceeding 4 weeks.

Our backorder system helps you get the most out of your shopping experience. Combine backorder items with in-stock products to create bundles, hampers, or take advantage of other multi-item offers—all without missing out.

Below, you’ll find a list of common backorder scenarios for your reference. If you have any additional questions, please don’t hesitate to contact us here.

Questions

Orders with Backorder Items & In Stock Items

When your order includes multiple in-stock toys along with one or more backordered items, we’ll, by default, place your order on hold. This helps us minimise unnecessary shipping and reduce the inconvenience of multiple deliveries for you.

If you’d prefer to have any in-stock items shipped right away, you’re welcome to request this at any time! Simply use the contact form link above or reply to your order confirmation email, and we’ll take care of it.

Kindly Note: If you request separate shipments, any express or priority service selected will only apply to your in-stock items in the first package. The second package containing your backordered item(s) will be sent via our standard postal service.

Orders with Backorder Items Only

We’ll dispatch your order via your selected delivery service—postal, express, or priority—within 1 business day of the new stock being ready to ship.

Backordered Toys with Accessories

If your order includes one or more backordered toy(s) and no in-stock toys, we’ll hold your accessories—like lube, oil, cleaner, or condoms—until your backorder toy(s) are ready to ship.

As soon as your backordered item(s) arrive, you’ll be among the first to receive them, along with your chosen accessories.

We’ll dispatch your order via your selected delivery service—postal, express, or priority—within 1 business day of the new stock being ready to ship.

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